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Terms of Use

Terms of Use

Copyright and Trademark Notice 

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Cuecig.com, Copyright © 2013, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards
We accept the following credit cards: American Express, Visa, MasterCard, JCB, Diner's Club and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.


Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We do not accept money orders, cashier’s checks, personal checks or company checks.


Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for all products at time of purchase. You will only be charged for shipping at the rate quoted to you on your purchase receipt if an order is split into multiple shipments.


Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Cuecig.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Cuecig.com signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
You certify that by purchasing products from this website that you are ove 18 years old.


Out-of-Stock Products
We will ship your product as it becomes available. Orders usually ship within 24 hours of receipt but may be delayed due to arriving shipments that contain products that you have ordered. Orders received on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Cuecig site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Cuecig site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.



Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Cuecig.com is not responsible for the actions of third parties.

Purchase Policy
CURRENCIES AND FREE SHIPPING OPTIONS All pricing is in USD only and Free Shipping when offered is for the United States only. Free Shipping, when applicable and selected, applies to ground shipping only.

International and air shipping are excluded from this offer.

LIMITATION OF LIABILITY Information accessible on this Site is for information purposes only and is not intended to be a substitute for professional medical advice. Cuecig does not warrant the validity of any health-related statements contained on the Site or any such information contained in third party sites referenced in the Site. You should always consult with your physician prior to using any nicotine product. Never disregard professional medical advice or delay in seeking it because of something you have read on the Site.

Cuecig shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Cuecig has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

WARNINGS Do not use E-Liquid products until you have read the following agreement. You agree you have read the following warnings and the warnings posted on our website: You must be over 18 to purchase from Cuecig.

You agree to use products at your own risk.

Electronic cigarettes have NOT been evaluated by the FDA to treat or diagnose any disease or condition. They are not intended for use in smoking cessation or for any therapeutic use.

Some of our E-Liquid (aka E-Juice) blends contain Propylene Glycol (PG) has been associated with irritant and allergic reactions. CONSULT YOUR physician before using any product with Propylene Glycol.

Cuecig make NO CLAIMS regarding the effectiveness of our products for ANY uses.

Cuecig products are intended to be used ONLY by consenting, informed ADULTS OVER THE AGE OF 18 who want to use these products for personal enjoyment..

Nicotine is a poison. Nicotine is EXTREMELY addictive.

Electronic cigarettes have NOT been evaluated for use in quitting smoking.

Nicotine is highly addictive and habit forming. Keep out of reach of children. Some of our products contains Nicotine, a chemical known in some states to cause birth defects or other reproductive harm.

 

HEALTH NOTICE: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using any nicotine product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such.

You must be over the legal age in your state to buy or use this product. We do not believe anyone under the age of 18 should have access to nicotine or nicotine products.

YOUR ACCOUNT Cuecig reserves the right to refuse and close an account for any reason. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Cuecig only sells to smoking adults, 18 years or older, who own and can purchase with a credit card. If you are under 18, Cuecig.com and its affiliates will refuse service, terminate all of your accounts, remove or edit content, or cancel orders immediately.

ORDERING Your order is subject to acceptance by Cuecig and may be refused for any reason, including credit concerns, restricted product, unusual volumes, or shipping addresses. Once accepted, Cuecig may make partial shipments if some items are on back order. By placing the order, you agree that Cuecg may do so.


Returns, Warranty and Exchanges

Returns, Repairs and Exchange Policy

Effective 10/01/2010

Please read and understand our warranty and return policy before placing an order.

NO REFUNDS OR RETURNS ON E_LIQUID.
NO WARRANTY ON ATOMIZERS OR CARTOMIZERS
EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGINAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO CUECIG.COM.
THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 30 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.
PLEASE TEST ALL PRODUCTS UPON RECEIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.

For products that have failed outside of the warranty period, Please contact us via support@cuecig.com to help find a solution.

Products that are functional, not sold by Cuecig.com, determined to be out of warranty or damaged by misuse will be sent back without exchange.

Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than Cuecig.com are not eligible for exchange.

Send support@cuecig.com to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.

Shipping fees are non-refundable.


E-Liquid Policy

Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.

Fulfillment Errors
Requests to correct fulfillment mistakes that are made by Cuecig.com resulting in your receipt of incorrect or missing items in your order will be accepted for 14 days after the receipt of your order.

Requests for missing or incorrect items will not be accepted after 14 days from the date you have received your order.

Please inspect your order immediately upon receipt and if you feel there is an error please submit a request through sales@cuecig.com or call 1-678-899-6848.

Disposable E-Cigarrettes
Disposable e-cigarette kits are not eligible for exchange or refund unless DOA and a request is submitted within 14 days of receipt of your order. Please contact support@cuecig.com if you feel you have received a DOA disposable e-cigarette.

Catridges and Cartomizer Refund/Return Policy
Cartomizers and cartridges have no warranty and all purchases are final on these products.

Other Support, Warranty, Exchange or Return questions
Please send request to support@cuecig.com for questions, support or other issues that we may be able to help you with.

Return, Repair, Exchange Processing Procedure
We strive for satisfaction with your purchase and we want to help you resolve issues as quickly as possible.

Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a like product of equal or greater value, or provide a refund at our discretion.


Shipping Policy
Shipping Time -- Most orders placed Sunday through Thursday will usually ship within 24-48 hours, provided the product ordered is in stock and delivery service is available. Orders placed on Fridays may not ship until the following Monday due to limited shipping availability on Saturdays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Cuecig.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Priority Shipping is a expedited service from USPS. It does not expedite the processing of your order. All order are packed and shipped in the order they are received.

Customs, Duties, VAT Some countries will impose fees and taxes on shipments. These fees are not included in the shipping fee you pay at Cuecig.com and are additional fees charged by your country or carrier. These fees are your responsibility to pay as we have no control over what is charged or how to pay them.

Missing and Delayed shipments We try and ship packages as quickly as possible from our warehouse location but once the package leaves our facility, we have no control over: how the carrier routes the package, delays caused by customs or lost packages. We can work with you to help resolve issues AFTER you have called the carrier to find out as much informtion about the delay as possible. USPS does not provide tracking information for Priority or First Class parcels to international destinations.

Taxes
Cuecig.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.


Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Cuecig.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price