Loading... Please wait...

SHIPPING TIMES | RETURNS

SHIPPING TIMES | RETURNS

-0-usps.jpg

ALL SHIPMENTS WILL REQUIRE ADULT SIGNATURE 

Age Verification:
We have partnered up with Veratad Technologies, a world class provider of online/real-time Identity Verification and Knowledge Based Authentication Solutions to ensure all customers meet the legal smoking age of the state in which they reside. All orders are filtered through Veratad's AgeMatch Age Verification Service. 

Adult signature required service. Adult signature shipments require an adult 21 years of age with a government issued ID to sign for the package.

We ship out of Atlanta, GA. One of the biggest air hubs in the world. Our average shipping times to your destination using standard first class mail is 2 to 5 days within the Continental US when orders are placed before 2PM Monday-Friday and before 12PM Saturday Eastern Time. We normally ship same day.

For fastest response to an issue with a product or return please sign into your account and click on the MY ACCOUNT at the bottom of the page. Here you'll be able to review your past orders and messages. For returns or exchanges, click the order that has the product. You'll be able to select which item and then select what resolution is needed. We monitor these messages throughout the day. We've had issues using emails as some replies aren't received because of SPAM settings.



We try to answer all phone calls but sometimes we are unable to. Our phone # is: (678) 899-6848 and our hours are Monday - Friday 9 am to 5 pm EST.

Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Cuecig.com, Copyright © 2013, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards
We accept the following credit cards: American Express, Visa, MasterCard, JCB, Diner's Club and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We do not accept money orders, cashier’s checks, personal checks or company checks.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for all products at time of purchase. You will only be charged for shipping at the rate quoted to you on your purchase receipt if an order is split into multiple shipments.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Cuecig.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Cuecig.com signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
You certify that by purchasing products from this website that you are ove 18 years old.

Out-of-Stock Products
We will ship your product as it becomes available. Orders usually ship within 24 hours of receipt but may be delayed due to arriving shipments that contain products that you have ordered. Orders received on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Cuecig site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Cuecig site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Cuecig.com is not responsible for the actions of third parties.

Purchase Policy
By purchasing products from Cuecig.com you certify and agree that you are over 18 years of age and that products purchased from Cuecig.com are to be used solely by persons over the age of 18.

You agree that no claims about safety, health benefits or uses for the products were specifically stated by Cuecig.com.

You assume all liability for proper use of the products purchased from Cuecig.com.

Cuecig.com will not be held liable for any personal and/or property damage, illness, injury or financial loss caused by the use of the products or inability to use the products purchased from Cuecig.com.

Products sold by Cuecig.com have not been reviewed by the FDA and are not intended to treat, diagnose, prevent or cure any disease.

Comments/reviews posted by visitors or customers of Cuecig.com or associated websites do not represent the opinion of Cuecig.com or its employees or representatives.

Returns, Warranty and Exchanges
Returns, Repairs and Exchange Policy

Effective 10/01/2010

Please read and understand our warranty and return policy before placing an order.

THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS SHIPPED
NO REFUNDS OR RETURNS ON E_LIQUID.
NO WARRANTY ON ATOMIZERS OR CARTOMIZERS
EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGINAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO CUECIG.COM.
THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 30 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.
PLEASE TEST ALL PRODUCTS UPON RECEIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.
For products that have failed outside of the warranty period, Please contact us via support@cuecig.com to help find a solution.

Contact Us
Our address is:

Cuecig
1400 Market Place Blvd. Suite 103
Cumming, GA 30041

Products that are functional, not sold by Cuecig.com, determined to be out of warranty or damaged by misuse will be sent back without exchange.

Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than Cuecig.com are not eligible for exchange.

Send support@cuecig.com to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.

Shipping fees are non-refundable.

E-Liquid Policy

Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.

Fulfillment Errors
Requests to correct fulfillment mistakes that are made by Cuecig.com resulting in your receipt of incorrect or missing items in your order will be accepted for 14 days after the receipt of your order.

Requests for missing or incorrect items will not be accepted after 14 days from the date you have received your order.

Please inspect your order immediately upon receipt and if you feel there is an error please submit a request through sales@cuecig.com or call 1-678-899-6848.

Disposable E-Cigarrettes
Disposable e-cigarette kits are not eligible for exchange or refund unless DOA and a request is submitted within 14 days of receipt of your order. Please contact support@cuecig.com if you feel you have received a DOA disposable e-cigarette.

Catridges and Cartomizer Refund/Return Policy
Cartomizers and cartridges have no warranty and all purchases are final on these products.

Other Support, Warranty, Exchange or Return questions
Please send request to support@cuecig.com for questions, support or other issues that we may be able to help you with.

Return, Repair, Exchange Processing Procedure
We strive for your satisfaction with your purchase and we want to help you resolve issues as quickly as possible.

Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a like product of equal or greater value, or provide a refund at our discretion.

Shipping Policy All Orders Require Adult Signature
Shipping Time -- Most orders placed Sunday through Thursday will usually ship within 24-48 hours, provided the product ordered is in stock and delivery service is available. Orders placed on Fridays may not ship until the following Monday due to limited shipping availability on Saturdays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Cuecig.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Priority Shipping is a expedited service from USPS. It does not expedite the processing of your order. All order are packed and shipped in the order they are received.

Customs, Duties, VAT Some countries will impose fees and taxes on shipments. These fees are not included in the shipping fee you pay at Cuecig.com and are additional fees charged by your country or carrier. These fees are your responsibility to pay as we have no control over what is charged or how to pay them.

Missing and Delayed shipments We try and ship packages as quickly as possible from our warehouse location but once the package leaves our facility, we have no control over: how the carrier routes the package, delays caused by customs or lost packages. We can work with you to help resolve issues AFTER you have called the carrier to find out as much informtion about the delay as possible. USPS does not provide tracking information for Priority or First Class parcels to international destinations.

Taxes
Cuecig.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Cuecig.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price